Awkward/Awesome Moments in Health Insurance
In April, I had the fun task of applying for health insurance to cover me until Will and I are married. I had pretty ace insurance at the old company, so this was…
startling, frustrating, rage-inducing… not fun.
I finally got coverage, but not before the steam stopped billowing from my ears. I do a lot of my ”health care management” online, so I set up a user name and password on the new company’s website. In so doing, I got the opportunity to select my own “secret question” – those bits of trivia they ask you to verify identity should you forget your username and password.
I selected “What do you really think of all these health insurance people?“, answered it, and went on with my life.
Fast forward to August and I’m having the worst psoriasis situation of my entire life. I seriously gasped – aloud – when I caught my reflection post-shower. My back looks like crazy-town. And I itch. A lot. Time to see a dermatologist.
I head to my insurance website to log on and find a trusty derm in my “Choice Plus Network”.
But I’d forgotten my password.
And the answer to the snarky question above.
I had to call the insurance company’s helpline and speak to someone. Someone who could see the answer to said snarky question.
Lady: What do you think of all these health insurance… oh…
Me: (small voice) I’m sorry…
Lady: Do you know what the answer is?
Me: (smaller voice) Well, I know it’s not “dicks” or “as*holes”…
Lady: Well, I can’t tell you the answer but I can help you reset the question. Lots of people use their mother’s maiden names…*
Luckily, the lady with whom I spoke thought the whole situation was kind of amusing. She got a good laugh out of my discomfort and assured me she wasn’t offended. She has to have seen worse, right?
Now, I have an appointment to see a Dermatologist and find out why my skin is being evil. Win, win.
* I did not use this. So please don’t try to creep on my health insurance.